Understanding Personal Lines Claims Handling

This webinar delivered by Alan Chandler one of the leading presenters in the UK looks at what a personal line claims handler would look for in the event of a claim.

The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly. Finally, we will explore when a policyholder can approach the FOS over a claim.

Learning Outcomes
Delegates will be able to:
  • Understand how personal lines claims operate.
  • Understand the importance of early claims notification.
  • Understand when an external outsourcer is usually appointed.
  • Understand why insurers must not delay settlement because of the Enterprise Act 2016.
  • Understand how and when a policyholder can go to the Financial Ombudsman Service (FOS).

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Alan Chandler
Chartered Insurer